SHIPPING & REFUND POLICY
NalaFoods Shipping Policy
At Nala Foods, we are committed to delivering fresh, ready-to-cook products straight to your doorstep with care and efficiency.
Delivery Areas
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Currently, we deliver only within Bengaluru – Zipcode 560100.
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We are working on expanding our delivery coverage soon.
Delivery Timelines
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Orders placed before 4:00 PM are eligible for same-day delivery.
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Orders placed after 4:00 PM will be delivered on the next day.
Delivery Charges
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Delivery charges, if applicable, will be displayed at checkout.
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Free delivery may be available for orders above a certain value (as per offers from time to time).
Order Tracking
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Customers will receive confirmation and updates via SMS/WhatsApp/Email after placing an order.
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Our support team is available to assist with delivery-related queries.
Special Instructions
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Please ensure someone is available at the delivery address to receive the order.
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Since our products are fresh and perishable, we recommend storing them in refrigeration immediately after delivery.
NalaFoods Shipping Policy
At Nala Foods, we take utmost care to deliver fresh and high-quality products to your doorstep.
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We request all customers to check the products at the time of delivery.
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If any issue is found at delivery (such as damage, spillage, or incorrect item), please inform our delivery partner immediately. A replacement or refund will be initiated on the spot.
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Once the delivery is accepted and no issues are reported, we will not be able to offer refunds or replacements later.
This policy helps us maintain fairness and ensure that every customer receives safe, fresh products.